Question 1

Will it sound robotic to my customers?

Accepted Answer

No. Conversio is trained on real business conversations in your industry. It uses natural South African English, handles Afrikaans and Zulu code-switching, adapts its tone to your brand voice, and responds the way your best salesperson would. Most customers genuinely can't tell it's AI.

Question 2

What if a lead asks something the AI can't handle?

Accepted Answer

Conversio instantly hands off to your team with the full conversation context. The customer never notices the switch. Your team gets a warm lead with everything they need — not a cold transfer.

Question 3

How long does setup take?

Accepted Answer

15 minutes to connect your WhatsApp number. 1-2 days for us to train Conversio on your products, pricing, and FAQs. You're live within 48 hours.

Question 4

Do I need a WhatsApp Business API account?

Accepted Answer

No. We handle everything — API setup, compliance, message templates, and green tick verification. It's all included in every plan.

Question 5

Can I try it before committing?

Accepted Answer

Yes. Every business gets a 14-day free pilot. We connect to your WhatsApp, handle real leads, and show you exactly what you've been missing. No credit card. No contract.

Question 6

Does this work for businesses other than car dealerships?

Accepted Answer

Absolutely. Conversio works for any business where customers enquire on WhatsApp — estate agents, medical practices, guest houses, trades, e-commerce, you name it. If your leads come through WhatsApp, we close them.

Question 7

How does it work with my WhatsApp Business number?

Accepted Answer

Conversio connects to your existing WhatsApp Business number. Your number stays the same, your customers won't notice anything different — but now every conversation is tracked, qualified by AI, and routed to the right salesperson automatically.

Question 8

What happens after a lead is qualified?

Accepted Answer

Three things happen immediately: the customer gets a WhatsApp introducing them to the salesperson by name with a direct chat link, the salesperson gets a WhatsApp with everything the AI learned (interest, budget, timeline, area), and Conversio starts checking in to make sure follow-up happens.

Question 9

What if my salesperson doesn't follow up?

Accepted Answer

Conversio keeps sending them reminders via WhatsApp. If they still don't respond after 3 days, the lead is flagged in your dashboard. If a lead goes cold, the AI re-engages the customer using what it remembers from the original conversation. No lead gets permanently lost.

Question 10

Is this POPIA compliant?

Accepted Answer

Yes. Consent is captured before any automated messaging, every message includes an opt-out option, and all data is stored securely in South Africa. Your data is completely isolated from other businesses.

Question 11

Are there any extra costs for WhatsApp messages?

Accepted Answer

WhatsApp message delivery is billed separately by Meta directly to your business account at roughly R0.30–R0.80 per conversation. A conversation is an entire 24-hour chat session with one customer, regardless of how many messages you exchange. 500 conversations/month costs around R150–R400.

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