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We connect a sandbox WhatsApp number during the demo call so you can see the agent answering example leads on the same day. Production cut-over on your own WABA number depends on Meta business verification and template approval, which Meta controls; we prepare and manage the whole submission and most orgs complete it within the first week.

No. We assist with the entire WABA setup: Meta business verification, phone number registration, template submission, and the green tick application where eligible. Meta controls verification and green-tick outcomes. If you already have a WABA number on another provider, we help you migrate it across.

Yes. When the AI detects it is out of depth, when the lead asks for a person, or when qualification hits a configured threshold, Conversio assigns the lead to the right salesperson and notifies them on WhatsApp with a full context summary. Handover is a CRM assignment plus staff notification; your salesperson continues the conversation from there.

Voice is in closed beta and currently English-only. Beta customers get a South African voice number, inbound call answering, lead qualification, appointment booking, and handover to a human, plus outbound follow-up calls on Growth, Pro, and Enterprise plans. Contact us to join the voice beta.

Conversio reads inbound email from lead portals like AutoTrader, Property24, and Cars.co.za, or any inbox you forward to a dedicated address we provision, and sends outbound email in your brand voice. Automated replies to freeform inbound email are in beta while we certify the reply loop; where the customer has opted in on WhatsApp, follow-up moves there. Email, voice, and WhatsApp all share a single lead record.

Yes. We capture consent before any automated messaging, include an opt-out on every outbound message, log message and call activity for audit, and enforce row-level security so your data is fully isolated from other organisations. We will also sign an Operator Agreement and help you get your privacy notice aligned for POPIA.

Yes, on verticals where this is configured. For automotive, the agent calculates instalments in ZAR using current prime-linked rates, deposit, balloon, and term, and can reference live stock. For real estate it works out bond affordability and transfer costs. Quotes are generated inside the chat and logged against the lead for your finance or sales team to pick up.

We have productionised knowledge packs for automotive dealers, estate agents, insurance brokers, and healthcare practices. Any business with high-ticket enquiries coming in on WhatsApp, voice, or email and a sales team that follows up by hand is a good fit. We onboard new verticals on Pro and Enterprise plans.

It says so and hands over, rather than making something up. Unknown questions are logged to your dashboard so you can add the answer to the knowledge base. After the next sync, the agent handles the same question confidently. The agent is strictly grounded in your knowledge base, which keeps off-script answers rare.

Yes. You set the brand voice, the greeting, the qualification questions, and the escalation rules. On Pro and Enterprise you also get a named agent persona, multilingual text chat (English, Afrikaans, isiZulu, and natural code-switching), and brand voice training on your existing chat transcripts. Voice calls are currently English-only while additional languages are certified.

No. Hustle, Growth, and Pro have zero setup fees. You pay your first month on signup and we handle WABA onboarding, channel setup, and vertical template configuration as part of that. Enterprise deals are contract-scoped and any custom integration work is quoted separately and agreed upfront.

Our primary database is hosted in Ireland (European Union). That is a cross-border transfer under POPIA section 72, and we rely on section 72(1)(a): Ireland is subject to the General Data Protection Regulation, a law providing substantially similar protection. POPIA does not require storage inside South Africa, it requires a lawful ground for the transfer. Every subprocessor, what it receives, where it processes it, and the ground for each one is published in our Subprocessor Register at conversio.co.za/subprocessors. We do not train shared models on your conversations, and row-level security isolates your data from other organisations.